Booking Policy
Appointments can be made by contacting the team by telephone, email or via our salon social media pages. All clients will receive an email to confirm details of their appointment and an SMS reminder 2 days prior to their appointment date.
We are required by UK Law to do a skin patch test for NEW / LAPSED colour clients.
Consultations are recommended for ALL new colour clients (as well as returning clients we have not seen for extended periods or wish for a change). A Cut & Consultation is the best option if you're not sure what you're looking for colour-wise (and your skin test can be done at the same time).
Deposits / Cancellations
A deposit may be required to secure your appointment, depending on the length of time booked with your stylist. A deposit of £15.00 or £30.00 will be taken at the time of booking and will be deducted from your final bill on the day of your appointment.
​
The salon operates a strict 2-day cancellation policy, which is calculated based on salon opening days and is at management’s discretion.
​
To be eligible for a full refund or transfer of your deposit, cancellations or rescheduling requests must be made no later than two full working days before your appointment.
​
Please note:
-
As the salon is closed on Sundays and Mondays, the latest opportunity to cancel a Tuesday appointment is Saturday.
-
Cancellations made after this point may result in the loss of your deposit, at management’s discretion.
If insufficient notice is given and a deposit was taken, the deposit will be forfeited, and a new deposit will be required to rebook. If no deposit was taken at the time of booking, a cancellation fee of £15.00 or £30.00 (depending on appointment length) must be paid before a new appointment can be offered.